Return/Exchange Policy

Return/Exchange Policy
We guarantee our knives for life. We want our products to last a lifetime and are more then willing to help make that happen for our customers.
Returns
 Products returned damaged or broken will be repaired at a reasonable cost. For the most accurate information on returns for specific orders, please contact us directly.
We will accept returns and assess damage done to the product. Returns or exchanges will only be done if, the product has become defective due to manufacturing flaws. Misuse and general wear and tear will not be warranted and cost of repair will be at the owners expense. If accepted we will first attempt to fix/repair the returned product. If repairs cannot be done then we will contact you to arrange an exchange.
To complete your return, we require proof of purchase.
Returns/Exchanges (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return/exchange.
Exchanges (if applicable)
We only replace items if they are defective due to manufacturing flaws, otherwise we will do our best to repair damage done at an affordable cost for the owner. If you need to exchange it for the same item, send us an email at mike@culterknives.com and send your item to: 106 Stephen Dr Unit 1 Etobicoke Ontario CA M8Y3N3.
Shipping
To return your product, you should mail your product to: 106 Stephen Dr Unit 1 Etobicoke Ontario CA M8Y3N3
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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